Let's get you set up

These are the people we'll ask first. It's where the early reviews come from, so the longer the list the better the start.

1. Export from your booking or invoicing software, or paste straight into the template above
2. Export as CSV or Excel. A PDF won't work, we can't read those
3. Check it includes first name and mobile number. Service date is optional
4. Delete anyone you'd rather we didn't contact, such as a customer in dispute, staff or family
5. Upload it on the form. If you can't get to it today, tick I'll bring this to the call instead

This goes out with every review request, with your customer's name written on the screen. It's the reason our asks get replies instead of being ignored.

• Hold a blank iPad or whiteboard, screen to camera
• Outside or near a window, natural light
• You centred, plenty of room around you
• Wear what your customers normally see you in
• Not a dark selfie, nothing cluttered behind you

1. Find a spot outside or by a window with good natural light
2. Hold a blank iPad or whiteboard at chest height, screen facing the camera
3. Have someone take it from a few steps back so you're fully in frame
4. Take three or four, then upload the best one. If you'd rather sort it on the call, tick I'll bring this to the call

This is how we post your reviews and keep your profile healthy. Manager access, which you can remove any time.

1. Search your business name on Google while signed in, or go to business.google.com
2. Open Business Profile settings
3. Choose People and access
4. Click Add, and enter [email protected]
5. Set the role to Manager, then send the invite
6. Tick the box on the form to say you've sent it, and we'll confirm it landed on the call